Nab Customer Support Group Newsletter 16th February 2019

Nab Customer Support Group

February 2019 NEWSLETTER 4

(Full PDF Version here with attachments)

Contents Page

Publicity and Press Releases – 4 February 2019 to Target 16 February 2019

A. YouTube link https://www.youtube.com/watch?v=KWWqV4jnzUI 45 minutes

MELBOURNE

Nab Cust Support Group Preparation for CYBG AGM Australia Q&A, & Post News Coverage.

NAB CUSTOMER SUPPORT GROUP

Published on Feb 8, 2019

NAB Customer Support Group presents our latest video clip which includes extracts from the
Clydesdale Bank (CYBGPLC) 2019 shareholders AGM in Melbourne, Australia on 30
January 2019, including a significant and important business strategy presentation by the
Chair Jim Pettigrew and CEO David Duffy. Also included is some media coverage in the few
days before and after the AGM. Mr Ian Lightbody from NABSCG makes some comments
and poses three questions during Q&A as well as a number from Australian Bank Warriors.
Underpinning some of those CYBG answers at the AGM are the supplier code of conduct,
published on the CYBG website at page 6, ‘We value integrity, fairness, honesty, respect,
consistency and collaboration as the hallmarks of good relationships’.

NOTICE OF GROUP MEETING

As previously indicated the next meeting of the group will take place at 1300 hrs on 28 February 2019 in
Glasgow, in the Waverley Suite at the Marriott Hotel, 500 Argyle Street, Glasgow G3 8RR.
We aim to finish sharp at 1700 hrs.

There is ample on-site free parking and accommodation can be provided at a reduced rate. The main train stations are close by and the airport is easily accessed from the hotel.

A formal agenda will be issued by the weekend however a few topics to be discussed will be:

Welcome new members

? Stewart Hosie MP of the Treasury Select Committee has been invited to address the meeting
? The CYBG AGM in Melbourne and our contact with the Chairman / CEO since.
? Ongoing contact with the FCA. (We have been invited to meet Andrew Bailey on 27/2 in London so a report on this meeting will be presented)
? The proposed UK Finance Dispute Resolution Scheme / Steering Group and our invite to participate will be discussed
? Political Support – Brian Little an adviser to the DUP will address the meeting. Brian has actively assisted and supported us.
? Press Coverage – Past and Future
? Re-branding
? Group Members Progress – We will discuss developments since our December meeting and potential further actions planned

Please indicate your intention to attend. Please make every effort possible to attend as there has been great progress made recently. If for whatever reason you cannot attend please let us know and your apologies will be recorded.

As with the Manchester meeting should lack of funds to travel be an issue please let us know in confidence and we will assist.

I look forward to seeing as many of you as possible on the 28th.
Regards Ian

Full Newsletter with attachments here.